Collection of Personal Information - Public Notice

Personal information is collected on behalf of the Ministry of Transportation under the authority of section 205 of the Highway Traffic Act. The information is used for the administration of the Ministry's driver, vehicle and carrier programs.

Residential address information collected is not available to the general public. Only "Authorized Requesters" who have been approved and have entered into a contractual agreement with the Ministry may obtain residential address information for the purposes set out below:

  • Safety recalls by auto manufacturers
  • Law enforcement
  • For use by lawyers, process servers, bailiffs and private investigators for legal purposes related to the justice system including:
    • Service of legal documents
    • Investigations which may give rise to legal proceedings
    • Locating persons in connection with claims/litigation/motor vehicle collisions
    • Repossession of assets
  • Verification of information by financial institutions
  • Collection of debts resulting from failure to pay amounts owing to:
    • Road toll authorities
    • Financial institutions
    • Government (including courts)
    • Municipal and private parking authorities
  • Toll collection (e.g. 407-ETR)
  • Key tag service (War Amps)
  • Automobile insurance purposes (e.g. claims and underwriting)
  • Parking violations (private, municipal and government parking)
  • Government use for program delivery where authorized by statute

Enquiries regarding the collection of personal information should be directed:

By Telephone To:
Team Manager
ServiceOntario Contact Centre
Tel: (416) 235-2999 or 1-800-387-3445

In Writing To:
Special Enquiry Unit, Licensing Administration and Support Office
87 Sir William Hearst Avenue
North York ON M3M 0B4

Fax: (416) 235-4414

E-mail/feedback form on Ministry website:

See also "You and Your Personal Information at MTO" at

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