Feedback Form: Accessible customer service

The Ministry of Transportation is committed to providing excellent and accessible customer service. We welcome your feedback related to the accessibility of our services to customers with disabilities.

If your question or comment is regarding public transit, it is recommended that you contact the transit system directly.

For feedback related to the accessibility of the service provided to customers with disabilities, please tell us:

I have a question or a problem.

I have a comment.


Service Standards and Accessibility

You get a standard level of service when you visit a government office in person, or contact us online or by phone, email, fax or mail.

Notice of Collection

The personal information that you have provided to us to enable us to respond to your inquiry will only be used for that purpose. You will not be placed on any mailing lists, nor will your information be released to any third party, except as may be authorized by law. The authority for obtaining this information from you complies with section 38(2) of the Freedom of Information and Protection of Privacy Act.

For reasons of security and privacy, the ministry cannot respond to in-depth or case-specific inquiries directly by e-mail. If you would like a response by regular mail, please provide your:

  • full name
  • postal address
  • telephone number, and
  • case or client number
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