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Feedback Form: Accessible Customer Service

The Ministry of Transportation is committed to providing excellent and accessible customer service. We welcome your feedback related to the accessibility of our services to customers with disabilities.

Find out more about the Accessible Customer Service Feedback Process.

Got a question?

You might find your answer in our Frequently Asked Questions section.

If your question or comment is regarding public transit, it is recommended that you contact the transit system directly. For your convenience, links to municipal transit systems are provided in the Public Transit Systems in Ontario section.

If your question or comment is not related to accessible customer service, it will be redirected to a contact person in the appropriate area for response.

For feedback related to the accessibility of the service provided to customers with disabilities, please tell us:

What service or product you received:
(please specify)
What channel was used?:

If you would like a reply, please tell us your preferred method of contact by filling out the relevant fields below.  We cannot provide an e-mail response if your e-mail address is invalid.

(please include area code)
(please include area code)

You can also contact us by writing, telephone, TTY, or in person at any of our over the counter service locations.

Please note that when using an electronic form, the Internet is not a secure communications vehicle. All sensitive communications should be directed through Canada Post to:

Ministry of Transportation
Corporate Correspondence Unit
3rd Floor, Ferguson Block
77 Wellesley Street West
Toronto, Ontario M7A 1Z8

GTA area:
(416) 235-4686
1-800 number:
1-800-268-4686
TTY number:
(905) 704-2426 (St. Catharines area)
TTY 1-866 number:
1-866-471-8929
E-mail address:
ODA1@ontario.ca

As outlined in our Accessible Customer Service policy, we are committed to providing accessible customer service. On request, we can arrange for accessible formats and communications supports.

The personal information you provide online on this government Web site is necessary to provide the service you request and will only be used for that purpose. It is collected in compliance with section 38(2) of the Freedom of Information and Protection of Personal Privacy Act, R.S.O. 1990 F.31. You will not be placed on any mailing lists, nor will your information be released to any third party, except as may be authorized by law.