MTO Service Commitment

Corridor Management Permit Applications

Our goal

We are committed to:

• Providing prompt and clear information and guidance to help process your building, entrance, sign and encroachment applications.
• Streamlining the review processes for residential subdivision proposals.

How to contact us

Head Office

By mail

Provincial Highways Management Division
Contract Management and Operations Branch
Operations Office
Corridor Management and Property Section

Ministry of Transportation (MTO)
2nd Floor, Garden City Tower
301 St. Paul Street
St. Catharines, ON L2R 7R4

By fax:

905-704-2777

By email

For general policy related inquiries, you may contact the following:

Tony Di Fabio tony.difabio@ontario.ca – Inquiries regarding MTO Permits

Regional Offices

For general inquiries regarding site specific locations or permit applications, you may contact the Regional Corridor Management Offices.

Internet:  

English:English: www.mto.gov.on.ca/english/engineering/management/corridor
French:  www.mto.gov.on.ca/french/engineering/management/corridor

Our commitment to you

• Ministry staff will be available to meet with applicants of development applications prior to MTO submission.
• Provide clearly defined MTO deliverables and timelines, both through pre-consultation meetings and on the Highway Corridor Management pages of our website.
• Provide one MTO development coordinator for each development application.
• Acknowledge permit applications within 10 to 20 business days of receipt of application.
• Issue a decision for a residential Building and Land Use permit within 10 business days.
• Issue only one Building and Land Use permit per application and/or subdivision.
• Extend the building permit expiry date to 12 months, upon request.
• Improve communication between MTO and the building development industry.
• Identify turnaround times for decisions on permit applications.

How long will it take to issue a permit?

If you are eligible to receive a permit as deemed acceptable by the Ministry of Transportation, permits will be issued within the following business days:

BUILDING AND LAND USE PERMITS	Acknowledge receipt of application	Acknowledge receipt of complete application	Communicate decision	Total MTO Process Time
Residential (Including Transfers)	10 business days			10 business days
Commercial - Basic	20 business days			20 business days
Commercial – Comprehensive Minor	20 business days		40 business days	60 business days
Commercial – Comprehensive Major	20 business days		Subject to Environmental Assessment and MTO project requirements	Subject to Environmental Assessment and MTO project requirements
Telecommunication Plant	15 business days		20 business days	35 business days

 

ENTRANCE PERMITS	Acknowledge receipt of application	Acknowledge receipt of complete application	Communicate decision	Total MTO Process Time
Residential	20 business days			20 business days
Residential Transfer	10 business days			10 business days
Commercial Basic	20 business days			20 business days
Commercial – Comprehensive	20 business days		40 business days	60 business days
Commercial Transfer	10 business days			10 business days

 

ENCROACHMENT PERMITS	Acknowledge receipt of application	Acknowledge receipt of complete application	Communicate decision	Total MTO Process Time
All encroachment permits	15 business days		20 business days	35 business days

 

SIGN PERMITS	Acknowledge receipt of application	Acknowledge receipt of complete application	Communicate decision	Total MTO Process Time
All sign permits	10 business days		20 business days	30 business days

Notes

1. The total MTO process time for residential building and land use applies to standalone applications and/or for registered lots within a plan of subdivision.
2. The above timelines do not apply to planning applications to municipalities that require MTO comment (e.g. Official Plans, Secondary Plans, Site Plans, Rezoning, Draft Plan of Subdivisions and Variances).

How you can help us help you

• Ensure that your permit application is complete and contains relevant information.
• Ensure that you submit all applicable reports as outlined on the Highway Corridor Management pages of our website.
• Ensure that you attach the applicable fee to your permit application.
• If you are a proponent of a development proposal: Disclose all pertinent information relating to your proposal at the pre-consultation meeting with MTO.  This will help you avoid delays during the review period.

Enquiries about the status of your application

Contact your Regional Corridor Management Office to find out the status of your application.

How to provide feedback

We value your opinion and want to hear what you think about the quality of our service.  Your compliments let us know where we are performing well.  Your complaints help us to improve the quality of our services and information. 

We will manage your feedback in a timely and professional manner.  We will respect and protect your privacy and confidentiality.  You don't have to tell us your name if you don't want to, but, if you have a complaint, it will help us keep you informed about our progress in addressing it.

Please provide us with your feedback.

We also welcome your comments on the telephone, teletypewriter (TTY) and through client satisfaction surveys.

Performance Results

2011 Corridor Management Permit Applications Performance Report

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