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MTO Service Commitment

Corridor Management Permit Applications

Our goal

We are committed to:

  • Providing prompt and clear information and guidance to help process your building, entrance, sign and encroachment applications.
  • Streamlining the review processes for residential subdivision proposals.

How to contact us

Head Office

By mail

Provincial Highways Management Division
Contract Management and Operations Branch
Operations Office
Corridor Management and Property Section
Ministry of Transportation (MTO)
2nd Floor, Garden City Tower
301 St. Paul Street
St. Catharines, ON L2R 7R4

By fax: 905-704-2777
By email:
For general policy related inquiries, you may contact the following:
Tony Di Fabio tony.difabio@ontario.ca - Inquiries regarding MTO Permits

Regional Offices

For general inquiries regarding site specific locations or permit applications, you may contact the Regional Corridor Management Offices.

Internet:

English: www.mto.gov.on.ca/english/engineering/management/corridor
French:www.mto.gov.on.ca/french/engineering/management/corridor

Our commitment to you

  • Ministry staff will be available to meet with applicants of development applications prior to MTO submission.
  • Provide clearly defined MTO deliverables and timelines, both through pre-consultation meetings and on the Highway Corridor Management pages of our website.
  • Provide one MTO development coordinator for each development application.
  • Acknowledge permit applications within 10 to 20 business days of receipt of application.
  • Issue a decision for a residential Building and Land Use permit within 10 business days.
  • Issue only one Building and Land Use permit per application and/or subdivision.
  • Extend the building permit expiry date to 12 months, upon request.
  • Improve communication between MTO and the building development industry.
  • Identify turnaround times for decisions on permit applications.

How long will it take to issue a permit?

If you are eligible to receive a permit as deemed acceptable by the Ministry of Transportation, permits will be issued within the following business days:

BUILDING AND LAND USE PERMITS

Acknowledge receipt of application

Acknowledge receipt of complete application

Communicate decision

Total MTO Process Time

Residential(Including Transfers)

10 business days

10 business days

Commercial - Basic

20 business days

20 business days

Commercial - Comprehensive Minor

20 business days

40 business days

60 business days

Commercial - Comprehensive Major

20 business days

Subject to Environmental Assessment and MTO project requirements

Subject to Environmental Assessment and MTO project requirements

Telecommunication Plant

15 business days

20 business days

35 business days

ENTRANCE PERMITS

Acknowledge receipt of application

Acknowledge receipt of complete application

Communicate decision

Total MTO Process Time

Residential

20 business days

20 business days

Residential Transfer

10 business days

10 business days

Commercial Basic

20 business days

20 business days

Commercial - Comprehensive

20 business days

40 business days

60 business days

Commercial Transfer

10 business days

10 business days

ENCROACHMENT PERMITS

Acknowledge receipt of application

Acknowledge receipt of complete application

Communicate decision

Total MTO Process Time

All encroachment permits

15 business days

20 business days

35 business days

SIGN PERMITS

Acknowledge receipt of application

Acknowledge receipt of complete application

Communicate decision

Total MTO Process Time

All sign permits

10 business days

20 business days

30 business days

Notes

  1. The total MTO process time for residential building and land use applies to standalone applications and/or for registered lots within a plan of subdivision.
  2. The above timelines do not apply to planning applications to municipalities that require MTO comment (e.g. Official Plans, Secondary Plans, Site Plans, Rezoning, Draft Plan of Subdivisions and Variances).

How you can help us help you

  • Ensure that your permit application is complete and contains relevant information.
  • Ensure that you submit all applicable reports as outlined on the Highway Corridor Management pages of our website.
  • Ensure that you attach the applicable fee to your permit application.
  • If you are a proponent of a development proposal: Disclose all pertinent information relating to your proposal at the pre-consultation meeting with MTO. This will help you avoid delays during the review period.

Enquiries about the status of your application

Contact your Regional Corridor Management Office to find out the status of your application.

How to provide feedback

We value your opinion and want to hear what you think about the quality of our service. Your compliments let us know where we are performing well. Your complaints help us to improve the quality of our services and information.

We will manage your feedback in a timely and professional manner. We will respect and protect your privacy and confidentiality. You don't have to tell us your name if you don't want to, but, if you have a complaint, it will help us keep you informed about our progress in addressing it.

Please provide us with your feedback.

We also welcome your comments on the telephone, teletypewriter (TTY) and through client satisfaction surveys.

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