Ferry Service Performance Report

Wolfe Island/Kingston And Glenora/Adolphustown Ferry Service

2015 Service Commitment

To provide safe, reliable and efficient marine transportation services for Wolfe Island/Kingston and Glenora/Adolphustown.

Service Commitment

  • To acknowledge requests for large group or oversized load activity within one business day
  • To communicate the scheduled ferry boarding time to large group or oversized load activity within seven business days following request acknowledgement
  • To update the electronic message boards within 30 minutes to notify of unplanned service interruptions
  • To communicate planned service interruptions within two business days in advance of occurrence

Measurement

  • Excel statistical tracking tool

Performance

  • 100% - Update electronic message boards within 30 minutes to notify of unplanned service interruptions
  • 0% - Communicate planned service interruptions within 2 business days in advance of occurrence
  • N/A - Acknowledge large group or oversized load activity requests within 1 business day
  • 100% - Communicate the scheduled boarding time to large group or oversized load activity within 7 business days following acknowledgement

Action to Address Performance Issues

  • Address issues received through the Ministry of Transportation Internet feedback