The Medical Review Section, Driver Improvement Office, is committed to improving road user safety and mobility in Ontario by efficiently and effectively delivering medical review programs based on policy and legislation.
On an annual basis the Medical Review Section processes over 190,000 medical reports and responds to approximately 185,000 telephone calls.
Ministry of Transportation
Driver Improvement Office
Medical Review Section
77 Wellesley St. W Box 589
Toronto, ON M7A 1N3
Monday to Friday
8:30 a.m. to 5:00 p.m.
Not available on holidays
1-800-268-1481 (Inside Ontario only)
In cases where additional medical information is required, the driver is given the opportunity to file additional medical information.
Drivers who are unable to meet the timeframe for filing additional information:
If the additional information confirming the driver meets the medical standards is received by the due date:
If you are inquiring about the status of your letter and/or report and want to avoid waiting to speak to an analyst, please use the automated service by calling (416) 235-1773 or 1-800-268-1481 and press 1.
We value your opinion and want to hear what you think about the quality of our service. Your compliments, complaints and suggestions will be managed in a timely and professional manner. We also seek feedback directly from clients through feedback on the Internet, comments via the telephone, TTY and client satisfaction surveys.
When you provide feedback, your privacy and confidentiality will be respected and protected. You don't have to tell us your name if you don't want to, but it will help us keep you informed about the progress of your complaint.
Your compliments let us know where we are performing well. Your complaints help us to improve the quality of our information.
Please provide your feedback on the form available here: