ROAD CONSTRUCTION REPORTING PERFORMANCE REPORT

2012 Service Commitment


To provide Road Construction information for provincial highways in English and French and make the information continuously available to the public by Internet, telephone, and teletypewriter (TTY). Road Construction information is updated weekly.


Service Commitment

  • The target is to have road construction information available province-wide 100% of the time.  The information is updated weekly.  It is provided through the Internet and telephone system 24 hours a day, seven days a week.

Road Construction Reporting Service Commitment
Availability of Road Construction Information Province-wide

For the Period April 1 to November 30, 2012
Road construction reporting service commitment availability of road construction information province-wide or the period April 2011 to November 2011

 

Apr-12

May-12

June-12

Jul-12

Aug-12

Sep-12

Oct-12

Nov-12

Internet
(1st column)

100%

100%

100%

100%

100%

100%

99.44%

100%

IVR
(2nd column)

100%

100%

100%

100%

100%

100%

100%

100%

Live Answer
(3rd column)

100%

100%

100%

100%

100%

100%

100%

100%

 

 

Road Construction Reporting Service Commitment
Internet Hits - English

For the Period April 1 to November 30, 2012
Road construction reporting service commitment availability of road construction information province-wide or the period April 2011 to November 2011

 

Apr

May

June

Jul

Aug

Sep

Oct

Nov

 

125,403

173,559

139,988

130,669

142,868

121,936

142,128

165,419

 

Road Construction Reporting Service Commitment
Internet Hits - French

For the Period April 1 to November 30, 2012
Road construction reporting service commitment availability of road construction information province-wide or the period April 2011 to November 2011

 

Apr

May

June

Jul

Aug

Sep

Oct

Nov

 

1,442

2,578

1,710

1,621

1,741

1,240

1,646

1,816

 

Measurement

  • Website and telephone platform statistics

Performance

During the period from April 1 to November 30, 2012, the service commitment achieved:

  • 99.93% - Website was operational
  • Website was not operational on one day for a combined outage of four (4) hours
  • 100% - Integrated Voice Response (IVR) was operational
  • 100% - Live agents were available between 8:30 a.m. and 5:00 p.m., Monday to Friday

Action to Address Performance Issues

  • Updating the information regularly and having more than one access point for the public.
  • We will continue to provide information to the public on Road Construction and increase our access points as technology evolves.
  • Due to system upgrades, statistical information for telephone IVR is not available.