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MTO Service Commitment

Road Test Appointment Booking

Goal

Road test appointments at Driver Examination Centres* are available within 42 days of the date requested.

Information is available at:

Ontario's driver examination services are delivered at DriveTest Centres, operated by Serco DES Inc. (Serco), on behalf of the Ministry of Transportation.

Information can be obtained at any of the 56 full-time DriveTest Centres and 39 part-time Travel Point locations province-wide. For the list of locations and hours of service:

English: http://www.drivetest.ca/EN/bookatest/Pages/LocationFinder.aspx
French: http://www.drivetest.ca/FR/bookatest/Pages/LocationFinder.aspx

Our commitment to clients

Any applicant who requests a road test appointment will be able to obtain an appointment within 42 days of their request at the location requested (*excludes some part-time travel points).

Road test appointments can be booked by internet, phone or in-person at any DriveTest Centre.

Internet:

English: https://www.irtb.rus.mto.gov.on.ca/default.aspx
French: https://www.irtb.rus.mto.gov.on.ca/default.aspx?Lang=fr

Automated phone booking line:

Province wide: 1-888-570-6110
In Greater Toronto Area: 416-325-8580

The hours of service are:

  • 6:00 a.m. to midnight from Monday through Saturday
  • 10:00 a.m. to midnight on Sundays

Customers can transfer to a DriveTest call centre operator from the automated phone booking line. Operators are available Monday through Friday from 8:30 a.m. to 5:00 p.m. except for statutory holidays.

All applicants are required to pay the fees in advance of their road test appointment. You may pre-pay your road test fee using a credit card (Visa, MasterCard, American Express) if you are booking an appointment over the phone or the Internet.

In-Person

In-person services at DriveTest Centres are available according to the hours of service posted at:

English: http://www.drivetest.ca/EN/bookatest/Pages/LocationFinder.aspx
French: http://www.drivetest.ca/FR/bookatest/Pages/LocationFinder.aspx

If booking in-person at a DriveTest Centre, you can pay by cash, debit card, credit card, certified cheque, traveller's cheque or money order.

How you can help us help you

To book an appointment you will need to know:

  • Your valid Ontario driver's licence number
  • Your preferred location for a road test
  • Your alternate locations for a road test
  • Your preferred date and time

For more information on preparing for your road test please visit:

English: http://www.drivetest.ca/EN/bookatest/Pages/RT-Info-and-Requirements.aspx
French: http://www.drivetest.ca/FR/bookatest/Pages/RT-Info-and-Requirements.aspx

How to provide feedback

DriveTest takes your concerns seriously.DriveTest's goal is to provide excellent and accessible services. If you have any comments/suggestions or concerns about their service, please let them know. You may contact DriveTest via:

E-mail to: CustomerComments@drivetest.ca
Telephone: Toll Free 1-800-489-8450
Fax: 416-225-7313
Mail:
Corporate Assurance Department
Plenary Serco DES
Downsview Park
37 Carl Hall Road
Toronto, ON
M3K 2E2

For more information on how to contact DriveTest, please visit the Customer Comments section on their website at:

English: www.drivetest.ca/EN/drivetest/Pages/Customer-Comments.aspx
French: www.drivetest.ca/FR/drivetest/Pages/Customer-Comments.aspx

Performance Results

2012 Road Appointment Booking Performance Report

2011 Road Appointment Booking Performance Report

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