Road Test Appointment Booking Performance Report

2016 Service Commitment

Driver Examination Services: Wait Time for G1 and G2 Road Tests
Ministry of Transportation
For the Period: January 1, 2016 to December 31, 2016

Service Commitment

To have a road test appointment available within 42 days of the request date at any driver examination office across the province*.

*Excludes some travel points.

Driver Examination Services Availability of Road Test Appointments Province-wide for the Period of January 1, 2016 to December 31, 2016 - Target 100%

2016 Performance Results

January 100%
February 100%
March 100%
April 100%
May 100%
June 100%
July 100%
August 100%
September 100%
October 100%
November 100%
December 100%

Measurement

  • Each day the booking system is checked to determine the first available appointment date for each driver examination centre.

Performance

  • Annual Performance: 100% of time commitment achieved.

Action to Address Performance Issues

  • MTO is continuously monitoring the 42 day wait time standard at all Driver Examination Centres across the province.