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MTO Service Commitment

Road Test Appointment Booking

Goal

Road test appointments at Driver Examination Centres* are available within 42 days of the date requested.

Information is available at:

Ontario's driver examination services are delivered at DriveTest Centres, operated by Serco DES Inc. (Serco), on behalf of the Ministry of Transportation.

Information can be obtained at any of the 55 full-time DriveTest Centres and 39 part-time Travel Point locations province-wide. For the list of locations and hours of service visit DriveTest Centre List and Hours.

Our commitment to clients

Any applicant who requests a road test appointment will be able to obtain an appointment within 42 days of their request at the location requested (*excludes some part-time travel points).

Road test appointments can be booked by internet, phone or in-person at any DriveTest Centre.

Internet:

To access the road test appointment Internet booking visit DriveTest Book a Road Test. DriveTest does not charge any additional service fees for booking road tests. Applicants using third party booking services should be aware they may be charged additional fees to book a road test. No third party providing booking services is affiliated with DriveTest or the ministry.

Automated phone booking line:

Province wide: 1-888-570-6110
In Greater Toronto Area: 647-776-0331

The hours of service are 24 hours a day, 7 days a week except during a maintenance period:

All applicants are required to pay the fees in advance of their road test appointment. You may pre-pay your road test fee using a credit card (Visa, MasterCard, American Express) if you are booking an appointment over the phone or the Internet.

In-Person

In-person services at DriveTest Centres are available according to the hours of service posted on DriveTest Centre List and Hours.

If booking in-person at a DriveTest Centre, you can pay by cash, debit card, credit card, certified cheque, bank draft or money order made payable to “DriveTest Centre”, or traveller's cheque (Canadian or American).

How you can help us help you

To book an appointment you will need to know:

  • Your valid Ontario driver's licence number
  • Your preferred location for a road test
  • Your alternate locations for a road test
  • Your preferred date and time

For more information on preparing for your road test please visit DriveTest Road Tests:

How to provide feedback

DriveTest takes your concerns seriously.DriveTest's goal is to provide excellent and accessible services. If you have any comments/suggestions or concerns about their service, please let them know. You may contact DriveTest via:

E-mail to: CustomerComments@drivetest.ca
Telephone: Toll Free 1-800-489-8450
Fax: 416-225-7313
Mail:
PS DES, Customer Feedback Department
Oshawa DriveTest Centre, Midtown Mall
200 John St. W.
Oshawa, L1J 2B4

For more information on how to contact DriveTest, please visit DriveTest Contact Us:

Performance Results

2016 Road Test Appointment Booking Performance Report

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