ROAD TEST APPOINTMENT BOOKING PERFORMANCE REPORT

2011 Service Commitment

Driver Examination Services: Wait Time for G1 and G2 Road Tests
Ministry of Transportation
For the Period: January 1, 2011 to December 31, 2011

 

Service Commitment

To provide road test appointments at Driver Examination Centres within 42 days of the date requested*.

*Excludes some travel points.

 

Driver Examination Service Commitment
Availability of Road Test Appointments Province-wide

For the Period Janaurary 1, 2011 to December 31, 2011
Driver examination service commitment availability of road test appointments province-wide for the period Janaurary 1, 2011 to December 31, 2011

 

Measurement

  • Each day the booking system is checked to determine the first available appointment date for each driver examination centre.

Performance

  • Annual Performance: 99% of time commitment achieved.

Action to Address Performance Issues

  • MTO is continuously monitoring the 42 day wait time standard at all Driver Examination Centres across the province.