Road information for provincially maintained roads, in both English and French, provided through the Internet and the Integrated Voice Response (IVR) telephone system.
Service Commitment
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Winter Road Conditions reports are available from the end of October to April each year and may be adjusted depending on weather conditions.
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Provide road conditions information through the Internet, and telephone system, 24 hours a day, seven days a week.
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Update to Internet and telephone system a minimum of five times per day.
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Operators are available:
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Monday through Friday during normal business hours, 8:30 a.m. to 5:00 p.m.
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Not available on holidays
Winter Road Conditions Service Commitment
Availability of Winter Road Conditions Information Province-wideFor the Period October 2010 to April 2011 |
2011 Winter Road Conditions Internet Hits |
2011 Winter Road Conditions Telephone Statistics |
Measurement
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Website and telephone platform statistics
Performance
During the period from October 1, 2010, to March 31, 2011, the service commitment achieved:
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99.65% - Website was operational
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Website was not operational on five separate days for a combined outage of 18 hours
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99.85% - IVR was operational
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IVR was not operational on four separate days for a combined outage of seven and half (7.5) hours
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Updated MTO website with road closure/conditions information 5 times per day a total of 1,060 times
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99.92% - Live agents were not available on two separate days, between 8:30 a.m. and 5:00 p.m., for a combined outage of four (4) hours
Action to Address Performance Issues
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Information technology addresses the website and telephone operational issues for public-facing services, delivered via the website and the telephone, immediately following identification of a problem.
