2016 Service Commitment Report

Winter Road Conditions Performance Report

2016 Service Commitment

Winter road conditions information for provincially maintained roads, in both English and French, is provided through the Internet and the Integrated Voice Response (IVR) telephone system.

Service Commitment

  • Winter Road Conditions information is available from the end of October to April each year and may be adjusted depending on weather conditions.
  • Provide road conditions information through the Internet, and telephone system, 24 hours a day, seven days a week.
  • Update road conditions information on the Internet and telephone system a minimum of five times per day.

Measurement

  • Website platform and 511 telephone statistics.

Performance

During the period from January 1st, 2016 to December 31st, 2016, the service commitment achieved:

  • Website was not operational on one day for a combined outage of seven hours
  • Integrated Voice Response (IVR) was not operational on one day for a combined outage of nine hours
  • Live agents were available between 8:30 a.m. and 5:00 p.m., Monday to Friday 100 % of the time