A facility auditor may contact the operator to schedule an audit, by phone or in writing.
The purpose of the facility audit, as well as the documents that will be required, is clearly explained to the operator at that time. The auditor may also want to verify some details about the operator’s business during the call.
At the entrance interview, the auditor explains the purpose, procedure, scoring and importance of the audit, and its potential impact on the operator’s Carrier Safety Rating and carrier profile.
The auditor will also ask the operator to explain and demonstrate (with documentation) the hours of service and vehicle maintenance monitoring and recall systems used to assess whether they are complying with the regulations.
An operator will be asked to produce, in writing, a preventative maintenance schedule. The document will be reviewed and used by the auditor to determine if the operator’s maintenance schedule is being followed.